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Online vs. In-Store Mattress Buying Guide

The surprising benefits of buying a mattress in-store

The Surprising Benefits of Buying a Mattress In-Store

When it comes to purchasing a mattress, online shopping has become very popular. However, there are many compelling reasons to buy your next mattress in-store. In this guide, we will cover the benefits of buying a mattress in-store and why you should consider it over online shopping.

You Can Test and Feel the Mattress Before Purchasing

The most significant benefit of buying a mattress in-store is that you can test and feel the mattress before purchasing it. In-store, you can lay down on the mattress and check the level of comfort and support it provides. You can also see how it feels when you move around and get an idea of how well it isolates motion.

In contrast, when buying online, you are only able to rely on reviews and descriptions of the mattress. You do not get the physical experience of testing or feeling the mattress, so you can never be entirely sure if it is the right one for you.

Expert Advice from Knowledgeable Salespeople

Another benefit of buying a mattress in-store ( Unlock the Secret to Better Sleep: Online vs. In-Store Mattress Buying Guide ) is that you have the opportunity to speak with salespeople who have extensive knowledge of different mattress types ( Unveiling the Surprising Link Between Mattress Types and Sleep Quality ) ( Mattress Types and Sleep Quality ) and brands. These salespeople will be able to recommend a mattress that suits your specific needs and preferences.

Salespeople can also answer any questions you may have about the mattress, such as the specific materials used in construction. Additionally, they can provide information on warranties, return policies, and financing options.

Quicker and More Convenient Delivery and Set-Up

When you buy a mattress online, delivery can take several days, weeks, or even longer. This can be especially inconvenient if you need a new mattress right away. When purchasing a mattress in-store, the salesperson can provide a faster delivery and set-up.

Moreover, when buying a mattress in-store, you can often take it with you the same day, or at least arrange for a next-day delivery. This means that you do not have to worry about scheduling or waiting for your new mattress to arrive.

Experience Extra Offers and Discounts

In-store mattress shopping comes with extra offers, discounts, and promotions that online ( Unlock the Secret to Better Sleep: Online vs. In-Store Mattress Buying Guide ) shopping may not offer. Many physical stores offer bundle deals for items such as bed frames, pillows, or sheets. Others provide loyalty programs and other benefits for members, while some offer additional financing and payment options.

Retailers may also offer exclusive clearance pricing on floor models or discontinued models, which are only available in-store, giving another reason for shopping in person.


While online shopping offers a level of convenience, it is not necessarily the best option for everyone. Buying a mattress in-store offers various advantages, such as the opportunity to test and feel the mattress, get expert advice, and receive faster delivery and setup. Additionally, buying in-store can lead to extra offers and discounts, discounts you may not find shopping online.

Next time you are in the market for a new mattress, consider visiting a store instead of purchasing online, and enjoy the benefits and extra bonuses the in-store experience has to offer.

FAQ – Benefits of In-Store Mattress Buying

What are the benefits of buying a mattress in-store?

There are several benefits of buying a mattress in-store. Firstly, you can try out different types of mattresses and find the one that suits your comfort level. Secondly, you can talk to the salesperson and get expert advice on which type of mattress is best for you. Thirdly, in-store buying gives you the option to negotiate and get a better deal.

What types of mattresses can I find in-store?

You can find all types of mattresses in-store, including memory foam, latex, innerspring, and hybrid mattresses. You can try out each of these types of mattresses and determine the one that matches your sleeping style and needs.

What is the benefit of trying out a mattress in-store?

The benefit of trying out a mattress in-store is that you can determine whether the mattress provides you with proper support and is comfortable. You can check the firmness, pressure points, and overall feel of the mattress and ensure that it matches your preferences.

Can I negotiate the price of a mattress in-store?

Yes, you can negotiate the price of a mattress in-store. The salesperson may be willing to give you a better deal if you ask for it. You can also take advantage of any ongoing sales or promotions to get a lower price.

Can I return a mattress if I buy it in-store?

Most stores offer a return policy that allows you to return a mattress if you are not satisfied with it. However, you need to check the store’s return policy before purchasing the mattress. Make sure to keep the mattress clean and undamaged to qualify for the return policy.

How long does it take to receive a mattress if I buy it in-store?

If you purchase a mattress in-store, you can usually take it home with you on the same day. However, if the store does not have the mattress in stock, it may take a few days for it to be delivered to your home.

What is the benefit of getting expert advice when buying a mattress in-store?

When you buy a mattress in-store, you can get expert advice from the salesperson. They have knowledge about the different types of mattresses and can suggest the one that is best for you. They can also answer any questions you have about the mattress and provide you with tips on how to maintain it.

Are in-store mattresses more expensive?

In-store mattresses may not necessarily be more expensive than online mattresses. However, they can be more expensive if you buy them from high-end stores. Nevertheless, the benefit of buying from an in-store is that you can negotiate the price and get a better deal.

Can I test the durability of a mattress in-store?

You can test the durability of a mattress in-store by lying on it and checking its weight capacity. However, the ultimate test of durability is how long the mattress will last. You can research online reviews and ask the salesperson for the durability of the mattress.

Why is buying a mattress in-store better than buying it online?

Buying a mattress in-store is better than buying it online because you get to try out the mattress before buying it. This way, you can determine whether it matches your comfort level. Additionally, you can get expert advice, negotiate the price, and take the mattress home with you on the same day.

What guarantees or warranties do in-store mattresses offer?

Most in-store mattresses come with a warranty that covers any manufacturing defects. The warranty period can range from 3 to 10 years, depending on the type of mattress and the brand. Additionally, most stores offer a satisfaction ( Don’t Sleep on This: The Connection Between Mattress Firmness and Relationship Satisfaction ) guarantee that allows you to return the mattress if you are not satisfied with it.

How do I take care of my in-store mattress?

You can take care of your in-store mattress by cleaning it regularly and protecting it from spills and stains. Additionally, you should rotate the mattress every 3-4 months to ensure even wear. You should also use a mattress protector to prevent dust mites and allergens from accumulating on the mattress.

What is the return policy for in-store mattresses?

The return policy for in-store mattresses varies from store to store. Some stores allow you to return the mattress within 30 days of purchase, while others may have a longer or shorter return period. You should check the store’s return policy before purchasing the mattress.

How do I choose the right mattress in-store?

You can choose the right mattress in-store by considering your sleeping style, comfort level, and budget. You should try out different types of mattresses and determine the one that matches your needs. Additionally, you can get expert advice and negotiate the price to get the best deal.

Benefits of In-Store Mattress Buying

  • Expert Assistance: When buying a mattress in-store, customers can seek professional help from trained sales associates who can guide them in choosing the perfect mattress to suit their needs. Staff members are well-informed about the products they sell, so they can offer expert advice about the type of mattress to buy based on sleeping position, body type, and other factors. Recommended product: “Classic Brands Cool Gel and Ventilated Memory Foam 12-Inch Mattress”
  • Trial Run: Shopping for a mattress in-store gives customers the chance to try out different mattresses before making a purchase. Spending time on a mattress before buying it allows customers to know if it is comfortable enough for them and if it provides the right level of support. Recommended product: “TUFT & NEEDLE Original Mattress, Queen Size, Adaptive Foam”
  • Convenience: In-store shopping means that customers can take their purchase with them immediately after the purchase. There are no wait times for shipping or delivery, which can be especially important for those in need of a new mattress quickly. Recommended product: “Lucid 14 Inch Plush Memory Foam Mattress, Queen”
  • Better Value for Money: When shopping for a mattress in-store, customers may be able to take advantage of in-store promotions or discounts that are not available online. This can result in significant savings, especially for those who are on a tight budget. Recommended product: “Zinus 12 Inch Gel-Infused Green Tea Memory Foam Mattress, Queen”
  • Warranty and Return Policies: When purchasing a mattress in-store, it is easier to clarify the warranty and return policies. Customers may be able to get better deals on warranties, such as extended warranties compared to online purchases. Additionally, if there are any issues with the mattress after purchase, customers can immediately seek assistance from the store staff. Recommended product: “Ashley Chime 12 Inch Plush Hybrid Mattress – CertiPUR-US Certified Foam, Queen”
  • Sustainable and Eco-Friendly: Buying a mattress in-store allows customers to ensure that they purchase sustainable and eco-friendly products. Many stores sell mattresses made of natural materials such as organic cotton, natural fibers, and natural latex. Recommended product: “Avocado Green Mattress – Organic Latex Mattress”
  • Customizable Mattress: Many stores offer the ability to customize the mattress to individual needs, such as adjusting the firmness, providing dual firmness for couples, or modifications for back support. Recommended product: “Layla Sleep Copper Infused Memory Foam Full Mattress”
  • Delivery and Comfort: Many mattress stores offer bonus delivery benefits when purchasing in-store. Customers can have the mattress delivered and assembled in the home. They can also ensure that delivery staff can dispose of their old mattress and bedding. Staff members can provide further assistance in setting up bedding, pillows, and other bed accessories for maximum comfort. Recommended product: “Saatva Classic Mattress, Queen Size”
  • Reduced Risk: There is a higher risk of purchasing fake or counterfeit mattresses online, which may not adhere to safety standards. Buying in-store provides customers with a reduced risk of purchasing counterfeit products. Recommended product: “Casper Sleep Element Mattress, Queen, 2020 Model”
  • Less Hassle: In-store mattress shopping saves time and effort spent waiting for deliveries or dealing with customer service. This is particularly true for customers who need to return a mattress after the purchase. Recommended product: “Linenspa 8 Inch Memory Foam and Innerspring Hybrid Mattress”
  • Pros & Cons of In-Store Mattress Buying


  • Testing Comfort: When you buy a mattress in-store, you have the advantage of testing the comfort level of the mattress before purchasing it. You can lie down on the mattress, check its firmness, softness, and overall support, helping you make a more informed decision.
  • Saving Time: In-store mattress buying saves a lot of time since you won’t have to wait for shipping times, which can be lengthy at times. You can walk away with the mattress you want within the same day of purchase, making it more convenient for those who are in an immediate need of a new mattress.
  • Better Customer Service: Shopping for mattresses in a store gives you access to customer service experts who can offer you advice, address your concerns, and provide you with in-depth information about the product you’re planning to buy. These experts may also be able to offer you discounts or deals that aren’t available online.
  • No Shipping Fees: Buying a mattress online often incurs shipping fees, which can be a significant expense, especially if you’re buying from another country. Shopping in-store eliminates shipping fees, allowing you to save money on this expense.
  • Wider Selection: Matress stores tend to have a wide selection of brands and models to choose from. This gives you a better chance of finding the right fit, style, color, and size for you, and enables you to compare and contrast various options, all in one location.
  • Cons:

  • Limited time: Matress shopping may become a time-consuming task since you may be required to visit several stores. You may also lose productivity since you may have to take time off work or school to complete this shopping task.
  • Overpriced: On the downside, matress stores may charge more than the regular price for a product than what you would find in an online marketplace. This is because mattress stores have to pay rent, utilities, and other expenses, which could make the products they sell more expensive than an online alternative.
  • Not as Convenient: Shopping in-store is not as convenient as online shopping since you have to physically visit the store to make a purchase. This limitation may prove difficult, especially if you have a busy schedule or are unable to visit the store in person.
  • Pushy Salespeople: Although customer service experts can be helpful, some salespeople are pushy in trying to make a quick sale, even if it’s not the right product for you. The pressure to buy a product from a salesperson may also drive you to make an impulse purchase, which could end up being a costly mistake.
  • Exchange Policy: Not every matress store has a flexible exchange policy. If a mattress does not meet your needs, you may have to go through a complicated and lengthy process to get an exchange or refund. Therefore, it’s essential to research the store’s exchange policy before making a purchase.
  • Overall, while in-store mattress shopping may offer significant advantages, it also has its fair share of disadvantages that you should be aware of before making your purchase. Consider these pros and cons to help you make an informed decision based on your needs and preferences.

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